Customer Service

Shipping & Delivery
Shipping is $3.99 on all orders within the U.S.. For shipments to other countries the actual shipping cost is calculated during the checkout process. We are located in Pennsylvania, USA and ship using the United States Postal Service.

Note to international customers:
We are not responsible for any Duty, VAT or additional taxes that may be charged by customs of the destination country. Please check local regulations. You can use The Duty Calculator to estimate import duty and taxes.
Returns
We strive to fully satisfy our customers. If for some reason you are not happy with the items you can return them within 30 days for a full refund. However, we do not pay for the return shipping. Please return the items to the following address:

HotYarns.com
206 South Church Street
Macungie, PA 18062
Payment
We accept PayPal and credit cards as forms of payment.
We are not charging your credit card or PayPal account until we actually ship the items.

You can shop with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The company adheres to strict industry standards for payment processing, including:
  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
HotYarns.com is registered with the Authorize.Net Verified Merchant Seal program.
You will be billed as "HotYarns.com".
Privacy
We absolutely value your privacy and never give personal information of any kind to third parties.